An item I ordered is delayed or has sold out - what happens?

Our stock is shared with our shops and a reserve warehouse, so very occasionally an item sells out between you ordering and us picking it, or needs to come from another location. If that happens we'll contact you straight away with the options: wait for it, choose something else, or have that item refunded. You're never charged for an item we can't send. If you have ordered multiple items, to prevent any further delay, if we do not hear back from you within 24 hours, the rest of your order is sent as normal.