What happens with a faulty item claim?

We're sorry to learn you have experienced an issue with an item you have purchased from us. So that we may investigate this further, please follow the below steps:

1) Contact us with your order number and images of the suspected faulty item - an overall image of the item, a close up of the fault and if footwear, an image of the sole.

2) We check them and if required, we will arrange for the item to be returned for further inspection by the brand.

3) If it's faulty we'll repair, replace or refund it based on the terms of the brands policy and stock availability.

Wear and tear, or damage from not following the care label, isn't covered. After 90 days, claims are made under the product's guarantee (most are 1 year, some 2).